01Agreement Between User and Ciftron
Welcome to www.ciftron.com (the “Site”). The Site is owned and operated by Ciftron (Private) Limited (“Ciftron,” “we,” “us,” or “our”), a company based in Jaffna, Sri Lanka.
These Terms and Conditions (“Terms”) govern your access to and use of the Site and the information, features, and services made available through it.
By accessing or using the Site, you agree to these Terms. If you do not agree with these Terms, you should not use the Site.
Ciftron provides services including performance marketing, digital marketing, web and software development, AI solutions and automation, CRM and funnel development, and related information technology and consulting services.
Specific services provided to clients may be governed by separate proposals, statements of work, service agreements, contracts, or other written agreements. Where such an agreement exists, its terms will govern the applicable client engagement in the event of a conflict with these website Terms.
02Electronic Communications
By visiting the Site, submitting a form, contacting Ciftron electronically, or communicating with us by email or other electronic means, you consent to receiving electronic communications from us.
You agree that agreements, notices, disclosures, and other communications provided electronically may satisfy applicable requirements that such communications be provided in writing, to the extent permitted by law.
SMS messaging is subject to the separate consent requirements in the SMS Messaging Terms below. Visiting the Site or submitting a telephone number does not by itself constitute SMS consent.
03Eligibility and Minors
The Site and Ciftron's business services are intended primarily for businesses and adults capable of entering into legally binding agreements.
Ciftron does not knowingly collect personal information from children through the Site for the purpose of providing its business services.
If you are under the legal age required to enter into a binding agreement in your jurisdiction, you should use the Site only with the involvement and permission of a parent or legal guardian where applicable.
04Third-Party Websites and Services
The Site may contain links to third-party websites, applications, platforms, or services. These third-party services are not controlled by Ciftron, and we are not responsible for their content, availability, security, privacy practices, policies, or operation.
Ciftron may also use or integrate third-party platforms in connection with its Site or services, including services provided by:
- Meta
- HighLevel
- Zapier
- Make
- Stripe
- Slack
- Calendly
- OpenAI
- Anthropic
Other third-party platforms, hosting providers, analytics services, advertising platforms, CRM systems, AI providers, APIs, and software tools may also be used where appropriate.
Your use of a third-party service may be subject to that provider's own terms, privacy policies, acceptable-use policies, and other requirements.
Where necessary to provide services or operate the Site, information may be processed or transferred through third-party providers in accordance with applicable agreements and privacy requirements.
05Third-Party Platform Disclaimer
Ciftron does not own or control third-party platforms used in connection with marketing, advertising, automation, AI, CRM, payment processing, analytics, communication, or software services.
Accordingly, Ciftron cannot guarantee the continued availability, functionality, pricing, policies, algorithms, APIs, advertising rules, account status, or performance of any third-party platform.
Ciftron is not responsible for interruptions, restrictions, account suspensions, advertising disapprovals, API changes, outages, data loss, algorithm changes, or other actions taken by third-party providers that are outside Ciftron's reasonable control.
06Data and Security Disclaimer
Ciftron takes reasonable measures to protect information handled through its Site and services and may use established third-party technology providers for hosting, communication, analytics, automation, marketing, development, and related purposes.
However, no method of electronic transmission, cloud storage, software integration, or internet-based communication can be guaranteed to be completely secure.
To the extent permitted by applicable law, Ciftron cannot guarantee absolute security or uninterrupted availability and is not responsible for security incidents, outages, data loss, or service failures caused solely by third-party systems or circumstances beyond Ciftron's reasonable control.
The collection and processing of personal information through the Site may also be governed by Ciftron's Privacy Policy.
07Acceptable Use
You are granted a limited, non-exclusive, non-transferable, and revocable right to access and use the Site for lawful purposes and in accordance with these Terms.
You agree not to:
- Use the Site for unlawful, fraudulent, abusive, or prohibited activities;
- Attempt to gain unauthorized access to the Site, servers, systems, accounts, or data;
- Interfere with or disrupt the operation or security of the Site;
- Introduce malware, malicious code, automated attacks, or other harmful technology;
- Scrape, copy, reproduce, or systematically extract Site content without authorization;
- Impersonate another individual, organization, or business;
- Use the Site in a manner that infringes the rights of Ciftron or any third party.
We may restrict or terminate access to the Site where we reasonably believe these Terms have been violated.
08Intellectual Property
Unless otherwise stated, the Site and its original content, including text, graphics, branding, logos, designs, layouts, videos, software, code, marketing materials, processes, and other materials, are owned by or licensed to Ciftron.
Such materials may be protected by applicable copyright, trademark, intellectual property, and other laws.
You may not reproduce, republish, distribute, sell, license, modify, create derivative works from, or commercially exploit Ciftron's Site content without prior written authorization, except where permitted by applicable law.
Nothing in these Terms transfers ownership of Ciftron's intellectual property to you.
Intellectual property ownership relating to work created specifically for clients is governed by the applicable client agreement, proposal, statement of work, or other written agreement.
09Intellectual Property Infringement
If you believe that material appearing on the Site infringes your copyright, trademark, or other intellectual property rights, please contact:
Please provide sufficient information to identify the material and explain the basis of your claim. Ciftron may investigate valid notices and take appropriate action where required by applicable law.
10No Guarantee of Marketing or Business Results
Ciftron provides professional marketing, technology, development, automation, and consulting services intended to help clients improve their business operations and performance.
However, Ciftron does not guarantee any specific marketing, advertising, financial, sales, or business result unless expressly stated in a separate written agreement.
This includes, without limitation, guarantees concerning:
- Number of leads;
- Cost per lead;
- Appointments or bookings;
- Customer acquisition costs;
- Conversion rates;
- Advertising performance;
- Return on advertising spend (ROAS);
- Revenue or profit;
- Sales or closed deals;
- Search rankings;
- Website traffic;
- Software or automation-driven business outcomes.
Marketing and business performance can be affected by numerous factors outside Ciftron's control, including market conditions, competition, advertising platform algorithms, client budgets, offers, pricing, sales processes, customer behaviour, client responsiveness, economic conditions, and third-party platform changes.
Testimonials, portfolio examples, case studies, previous campaign results, and performance figures are provided for informational purposes and illustrate previous outcomes. They do not constitute a guarantee that another client or campaign will achieve identical or similar results.
11Client Responsibilities
Where Ciftron provides services to a client, successful delivery may depend on the client providing timely and accurate information, materials, approvals, access credentials, account permissions, feedback, and other resources reasonably required to perform the agreed work.
Clients are responsible for the accuracy, legality, ownership, and authorization of materials they provide to Ciftron, including trademarks, images, videos, customer data, advertising claims, product information, testimonials, and other content.
Detailed responsibilities for individual projects are governed by the applicable client agreement, proposal, or statement of work.
12Advertising Platform Risks
Advertising platforms such as Meta and Google operate independently from Ciftron.
Advertising campaigns may be affected by platform reviews, policy enforcement, account restrictions, payment issues, algorithm changes, tracking limitations, attribution changes, market competition, or other circumstances outside Ciftron's control.
Ciftron cannot guarantee that an advertisement, campaign, business account, advertising account, website, domain, or creative will be approved or remain approved by any advertising platform.
13Artificial Intelligence and Automation
Ciftron may use artificial intelligence, machine learning, automation, and related technologies as part of its internal processes or client services.
These technologies may include third-party systems such as OpenAI, Anthropic, and other AI or automation providers.
AI-generated or AI-assisted outputs may occasionally contain errors, inaccuracies, incomplete information, or unexpected results. Ciftron may apply human review and quality-control processes where appropriate, but does not represent that AI-generated outputs will always be error-free.
Clients remain responsible for reviewing and approving final materials where client approval is required under the applicable service arrangement.
14Software, Websites and Automations
Software, websites, integrations, CRM systems, funnels, and automations developed or configured by Ciftron may depend on third-party hosting providers, APIs, plugins, libraries, platforms, browsers, operating systems, and other technologies.
Updates or changes to these third-party technologies may affect functionality after implementation.
Unless otherwise agreed in writing, Ciftron does not guarantee that software, integrations, websites, or automations will operate indefinitely without maintenance, updates, modifications, or third-party costs.
Specific warranties, maintenance obligations, support arrangements, hosting responsibilities, and service levels are governed by the applicable client agreement where relevant.
15International Users
Ciftron operates from Sri Lanka and may provide services to clients in international markets, including Canada and the United States.
If you access the Site or engage with Ciftron from outside Sri Lanka, you are responsible for complying with laws applicable to you in your jurisdiction.
Nothing in these Terms is intended to exclude any rights or protections that cannot lawfully be excluded under applicable legislation.
16Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Ciftron (Private) Limited, its directors, officers, employees, contractors, agents, and affiliates from claims, liabilities, losses, damages, costs, or reasonable legal expenses arising from:
- Your unlawful or unauthorized use of the Site;
- Content, data, or materials submitted or supplied by you;
- Your violation of these Terms;
- Your violation of applicable laws or regulations; or
- Your infringement of the rights of another person or entity.
Ciftron reserves the right to participate in or assume control of the defence of a matter subject to indemnification where appropriate.
17Disclaimer of Warranties
To the maximum extent permitted by applicable law, the Site and its content are provided on an “AS IS” and “AS AVAILABLE” basis.
Ciftron does not warrant that the Site will always be available, uninterrupted, completely secure, error-free, or free from harmful components.
Information published on the Site is provided for general informational purposes and should not automatically be treated as legal, financial, tax, or other regulated professional advice.
18Limitation of Liability
To the maximum extent permitted by applicable law, Ciftron (Private) Limited and its directors, employees, contractors, affiliates, and service providers shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to the use of the Site.
This may include, where permitted by law, loss of profits, revenue, business opportunities, data, goodwill, or other intangible losses.
Nothing in these Terms excludes or limits liability where such liability cannot legally be excluded or limited under applicable law.
Any limitations of liability specifically applicable to paid client services may be governed separately by the applicable client contract or service agreement.
19Payments, Refunds, Cancellations and Client Engagements
Pricing, payment schedules, deposits, advertising budgets, subscription charges, refunds, cancellation rights, project timelines, deliverables, revisions, ownership transfers, and termination conditions for Ciftron's paid services are governed by the applicable proposal, invoice, service agreement, statement of work, or other client contract.
These website Terms do not replace the commercial terms agreed separately between Ciftron and its clients.
20Force Majeure
Ciftron shall not be responsible for delays or failures caused by events beyond its reasonable control.
Such events may include natural disasters, war, civil unrest, governmental action, internet outages, hosting failures, power failures, cyber incidents, labour disruptions, third-party platform outages, telecommunications failures, or other circumstances that Ciftron could not reasonably prevent or control.
21Independent Relationship
Nothing in these Terms creates a partnership, joint venture, employment relationship, franchise, or agency relationship between a Site user and Ciftron.
Client relationships are governed separately by the relevant service agreements or contracts.
22Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of Sri Lanka, without regard to applicable conflict-of-law principles.
Subject to any mandatory rights or jurisdictional requirements that apply under law, disputes relating to these Terms or use of the Site shall be subject to the jurisdiction of the competent courts of Sri Lanka.
23Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be modified or limited to the minimum extent necessary where legally possible.
The remaining provisions will continue in full force and effect.
24No Waiver
Failure by Ciftron to enforce any provision of these Terms shall not constitute a waiver of that provision or any other right.
A waiver will be effective only where expressly provided by Ciftron in writing.
25Changes to These Terms
Ciftron reserves the right to modify or update these Terms from time to time.
Updated Terms will be published on this page, and the Effective Date may be updated accordingly.
Your continued use of the Site after revised Terms become effective constitutes acceptance of those Terms to the extent permitted by applicable law.
26SMS Messaging Terms
Program: Ciftron (Private) Limited sends opted-in contacts texts about consultation bookings, appointment reminders, and project updates. Separately opted-in subscribers may receive promotions about our services and special offers.
Consent: Providing a telephone number or accepting these website Terms does not itself authorize SMS. Promotional and informational subscriptions are separate, optional choices. Marketing consent is not a purchase requirement.
Frequency and charges: Frequency varies with your interactions and subscriptions. Your mobile provider may charge for incoming and outgoing messages and data; consult your plan for details.
Unsubscribe: Reply STOP to our sending number to cancel. A confirmation text will acknowledge cancellation, after which further SMS will stop. To rejoin, complete our opt-in process again.
Support: Reply HELP or email info@ciftron.com.
Delivery: Mobile carriers bear no responsibility for late or undelivered texts.
Privacy: See our Privacy Policy for personal information handling.
27Contact Information
If you have questions regarding these Terms and Conditions, please contact:
Ciftron (Private) Limited
Jaffna, Sri Lanka
Website:
www.ciftron.com
Email: info@ciftron.com
Telephone: +94 70 588 8756
